Shipping & Returns policy

Shipping & Returns Policy

Due to the hygiene factor involved with our products, they are non returnable. 

However, in case you have received an incomplete or wrong or broken or damaged or used or tampered product, we will accept a return and give you full refund.

To be eligible for the refund under the above situation, here are the policies:

  • Customer has to inform us within 24 hours of the delivery via Email id given below:  Email id: contact@theplume.co
  • Customer needs to be willing to provide the images, videos as and when asked regarding the claim.
  • Product packaging, labels and tags need to be present at the time of return.

If all the above policies are followed, we will send for a reverse pickup to your shipping address registered at the time of order.

Please note that replacements/returns are not accepted if:

  • The return request is made outside the specified time frame
  • The product is made to order or personalized. 

Outside the above given reasons, we do not accept any return requests.

Once a successful claim is registered and we receive the product along with packaging and tags, a refund will be initiated within 15 working days towards your mode of payment/store credit as per your preference. Please allow another 8-10 working days for the reversed credit to reflect in your payment mode due to bank policies.

All disputes subject to Delhi jurisdiction.

 

Shipping

Plume Beauty is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within maximum 4-8 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation or the delivery date intimated to the customer via Email/Phone. Delivery of all orders will be to registered address of the buyer as per the credit/debit card OR the shipping address as specified by the customer at the time of order. only at all times. It will take another 3-8 days by the shipping agent to deliver the product to your address.

If there is an expected delay in dispatch or deliveries due to high sales volume or any other reason, the customer will be informed via Email, phone by Plume after placing the order. The customer will be free to cancel the order or wait until the expected delivery time as communicated. In such special cases, the shipping timelines mentioned in the previous paragraphs do not apply. Plume Beauty is in no way responsible for any damage to the order while in transit to the buyer.
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

All our orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within maximum 4 – 8 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

Disclaimer

By clicking 'buy' you have agreed to our Shipping & Return Policy

In Normal days, we try our best to dispatch your order within 1-4 days from the date of order placed but under special circumstances including but not limited to national holidays, special holidays, natural calamities or any other reason which might inhibit regular warehouse operations can cause further delay.
Orders placed during SALE or offer period can take up to 15 days or more to process.
The company will not be held responsible for any delay in delivery due to any 3rd party service provider involved from order taking to order delivery, including but not limited to software partners, courier partners, manufacturing partners, packaging and office suppliers etc. 
Any product with manufacturing defect will be replaced. Customer has to inform about the issue within 24 hours of receiving the package.
The company will not be held responsible for any type of delay in the execution of orders
The company will not be held responsible for any delay in execution of orders due to Forces Majure
The company will not be held responsible for any delay in execution of orders due to act of God.
All disputes subject to Delhi Jurisdiction

 

 

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